Tuesday, November 16, 2004

Anger Management
Well, I heard a very interesting (and hopefully useful) talk on dealing with anger. However, unlike most talks on this topic, this one dealt with dealing with someone else's anger as opposed to your own.

Anger it seems can be termed as overt or covert. In the former case the person will express his/her anger the moment they see you ("You bloody bas... #@$&%#"). Such anger apparently lasts for around 90 seconds "if left untouched". So the key is to play a silent (may be even servile) listener. The moment you interrupt (even to say sorry) you buy the person another fresh 90 seconds. So keep mum and nod on.

For covert anger the key is persistence. You keep talking to the person until the cause of anger comes up or till the person is pushed to the point of overt anger (in which case you revert back to the above technique).

To end this post I shall once again quote the amazingly witty Mark Twain on this issue - "When angry count to four; when very angry, swear."

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